Our retail showroom remains closed as of 21st April 2021 and the click and collect service is also suspended.
In order to to maintain our primary targets of efficiency and customer service we are continuing to concentrate all our energies towards running our mail order business as well and as sustainably as we possibly can.
Our efficiency as a mail order company can be greatly compromised by the constraints that opening our showroom and answering telephone enquires can pose.
For these reasons we have made the decision not to reopen our showroom or offer click and collect, but to put all our resources into giving the best possible mail order service for the greatly increased volume of orders that we are very grateful to be receiving.
Our policies will be under continuous review and we will always listen to our customers.
Email is our primary contact method and support and advice is available via visiting our Contact Us page.
We have a large volume of emails to respond to, please be patient and be assured we will get back to you as soon as we possibly can.
Our phone lines remain closed but we do offer a telephone callback service to resolve issues more easily dealt with over the phone than by email. Please include your phone number with your email.
We are doing our best to maintain high stock levels across the board.
However, some suppliers and manufacturers have been hit hard by the COVID-19 pandemic and are struggling to meet demand. There are also delays for goods arriving into the UK due to BREXIT.
We apologise if we don't have your required items in stock, please be patient and be assured we are doing everything we can.
Our workshop is currently operating for warranty repairs and returns only.
If you have returned a product and are waiting for a repair, replacement or refund, please allow 10-14 days before contacting us.
Please be assured we will attend to your return. All returns are dealt with strictly in the order in which they are received.
Modelsport would like to thank you for your great support, patience and understanding.
Modelsport, 26 Gay Lane, Otley, Leeds, West Yorkshire, LS21 1BR
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Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status, UK residents only, Modelsport Ltd acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, 5 Fleet Place, London, United Kingdom, EC4M 7RD.